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Privacy & Policy

1. INTRODUCTION

Ringoo provides cloud telephony (VoIP) services including virtual number management, voice calls, and messaging.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

By using Ringoo, you agree to this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect the following:

  1. Full Name
  2. Email Address
  3. Phone Number
  4. Payment Information (processed securely via third-party providers)
  5. Country and IP address
  6. Account credentials

a. Permissions and Sensitive Data

Microphone (Audio Calls)

  1. Used only during active VoIP calls
  2. Audio is not stored permanently
  3. Not shared with third parties

Contacts (READ & WRITE)

  1. Used for calling and messaging features
  2. Write access only when enabled by the user
  3. Not shared externally

Device Identifiers

  1. Firebase Instance ID
  2. Device model and OS version

Purpose:

  1. Notifications
  2. Call routing
  3. Authentication
  4. Security

b. Usage Data

  1. Device type and OS
  2. App version
  3. Pages visited, buttons clicked
  4. Call and SMS logs (meta only, not content)
  5. Crash reports and analytics

c. Call & Communication Data

  1. Call records (duration, timestamps, numbers)
  2. Voicemail and call recording (if enabled by user)
  3. Virtual number setup and routing preferences

3. How We Use Your Information

We use the data we collect to:

  1. Provide and maintain our VoIP services
  2. Process payments and subscriptions
  3. Improve app performance and reliability
  4. Enable virtual number purchase and usage
  5. Communicate important updates or offers
  6. Comply with legal obligations
  7. Send notifications (calls, SMS, updates)
  8. Prevent fraud and enhance security

4. How We Protect Your Data

We take data protection seriously. Measures include:

  1. End-to-end encryption for calls (where applicable)
  2. SSL/TLS encryption for data in transit
  3. Secure cloud storage for voicemail and recordings
  4. Access control and authentication for user data

5. When We Share Your Information

We do not sell your data. We may share it with:

  1. Trusted service providers (e.g., payment gateways, cloud hosting)
  2. Regulatory authorities (only when legally required)
  3. Number carriers and telecom partners (for provisioning virtual numbers)

6. International Data Transfers

Your data may be stored and processed outside your country, including in jurisdictions with different data protection laws. We ensure that proper safeguards (e.g., standard contractual clauses) are in place.

7. Your Rights & Choices

Depending on your region (e.g., GDPR/CCPA), you may:

  1. Access or update your information
  2. Request deletion of your data
  3. Object to or restrict certain processing
  4. Export your data

You can request this by emailing us at [support@ringoo.net].

8. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us:

Ringoo
Email: support@ringoo.net
Address: 24880 Myers Glen Place, Chantilly-VA-20152

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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