Effective Date: 2025-10-18
This Refund Policy applies to all purchases made through Ringoo, a product of Innovus LLC (“we”, “our”, or “us”).
1. Overview
Ringoo is a cloud-based communication platform provided by Innovus LLC. All purchases, services, and transactions made through Ringoo are processed and fulfilled by Innovus LLC.
2. No Refunds on Used Credits
All credit purchases are final and non-refundable once any portion of the credits has been used.
Credits are consumed when accessing services within the platform, and therefore cannot be returned or exchanged after usage.
3. Unused Credits - 14-Day Refund Policy
Refunds for unused credits may be considered only under the following conditions:
- We offer a 14-day refund period from the date of purchase. Customers may request a refund within 14 days for eligible purchases made through Ringoo.
- The credits have not been used at all
- No services have been accessed using those credits
All refund requests are subject to review and approval at our sole discretion.
4. Eligibility for Refunds
Refunds may be requested within the 14-day period if a customer is not satisfied with the service. All refund requests are reviewed fairly based on the nature of the service and level of usage.
4. Duplicate or Accidental Payments
If you believe you have been charged incorrectly due to:
- Duplicate transactions
- Technical errors
- Unauthorized charges
Please contact us immediately. Verified cases may be eligible for a full refund.
5. Fraud, Abuse, or Policy Violations
We reserve the right to deny refunds if:
- The account is involved in fraudulent activity
- There is violation of our Terms of Service
- The platform is used for spam, abuse, or unauthorized purposes
6. Chargebacks
Initiating a chargeback without contacting us first may result in:
- Immediate suspension of your account
- Permanent restriction from using our services
We encourage users to contact our support team for resolution before initiating disputes.
7. Processing of Refunds
If a refund is approved:
- It will be processed to the original payment method
- Processing time may take 5–10 business days, depending on the payment provider
7. Processing of Refunds
If a refund is approved:
- It will be processed to the original payment method
- Processing time may take 5–10 business days, depending on the payment provider
8. Contact Us
For refund requests or billing issues, please contact:
Innovus LLC (Ringoo)
Email: info@ringoo.net
Website: https://ringoo.net
“Credits are used to access services and do not represent stored monetary value.”
By using Ringoo, you acknowledge and agree that Ringoo is a product of Innovus LLC and that all billing and refund processes are managed by Innovus LLC.
